Call forwarding is a mobile network feature that allows users to redirect their incoming calls to another phone number. This feature is especially useful when you cannot answer calls on your primary number because you're busy, out of reach, or simply don’t want to be disturbed. Depending on the settings, you can forward calls when you're unavailable, your line is busy, or even when your phone is turned off. It's a practical tool for ensuring you don’t miss important calls, but it’s not always needed, especially when you return to normal usage and want to stop the redirection. Du, a leading telecom provider in the UAE, offers call forwarding services to its customers, allowing them to manage their calls easily. As part of Du’s comprehensive suite of services, call forwarding can be set up and cancelled with a few simple steps. However, for users who no longer need this feature or want to regain control over their incoming calls, it’s essential to know how to cancel it.

Step 1: Accessing Du Settings

To cancel call forwarding on Du, the first step is to access your Du settings. This can be done easily from your mobile phone, either by navigating through your device’s native settings or using the Du app, which is designed to help you manage your account and services efficiently. If you have the Du app installed, simply open the app and log in with your registered mobile number to access your settings. From there, you can quickly find options related to call forwarding and other mobile network features. Alternatively, you can access your account settings through the Du customer portal on their website. It’s important to ensure that you are logged into the correct account associated with your phone number. This ensures that you’re managing the right device and settings. Verifying that your account details are accurate is crucial to avoid changing the wrong number, particularly if you have multiple lines or accounts linked to the same email address.

Step 2: Dialling the Call Forwarding Code

Dial a specific code on your mobile phone to cancel call forwarding on Du. The general code to cancel all types of call forwarding is ##002#. This code will deactivate any call forwarding settings you have in place, including those for when your phone is busy, when you don’t answer, or when your phone is unreachable. Simply open the dialer on your phone, enter the code ##002#, and press the call button. You should receive a confirmation message shortly after, indicating that call forwarding has been successfully cancelled. You may need to use different codes to cancel call forwarding for a specific situation, such as when the line is busy. For example, you can use *67* followed by the appropriate number to cancel call forwarding when busy. The code could be *61* to deactivate call forwarding when unanswered. It's important to double-check the type of forwarding you wish to cancel and use the corresponding code to ensure you only deactivate the desired setting.

Step 3: Confirming Cancellation

After dialling the cancellation code, it is important to confirm that the call forwarding has been successfully deactivated. One of the easiest ways to do this is to wait for a confirmation message from Du, which typically appears within a few seconds. This message will inform you that all call forwarding settings have been disabled. If you don’t receive a message immediately, don’t worry—sometimes, the network might take a minute or two to process the request. In addition to receiving a confirmation message, you can manually verify that call forwarding has been cancelled by checking your call settings. Open the call settings on your phone, and look for the "Call Forwarding" option. If the feature has been successfully disabled, the settings should show no active forwarding numbers. Alternatively, you can check your call forwarding status via the Du app or customer portal. You can also contact Du's customer service to ensure that call forwarding has been deactivated on your account. They will be able to confirm whether the cancellation request was processed successfully.

Common Issues and Troubleshooting

Sometimes, cancelling call forwarding may not work as expected. If you’ve followed all the steps and haven’t received a confirmation message or notice that call forwarding is still active, there could be several reasons for the issue. One common reason is a network error, where the cancellation request isn’t properly processed. Another possibility is entering an incorrect code, which may prevent the settings from being updated. Additionally, it’s possible that your phone's settings haven’t synced properly with the Du network, preventing the changes from taking effect. If you encounter any of these issues, here are some solutions to try:
  1. Try the code again: Dialling the cancellation code sometimes can resolve the issue. Enter the correct code (##002#) and press the call button. Restarting your phone before trying again to refresh the network settings is also helpful.
  2. Contact Du's customer support: Don’t hesitate to contact Du’s team if the issue persists. They can help identify the issue and guide you through the necessary steps to ensure call forwarding is properly cancelled. They can also check if there are any network-related issues affecting your account.
  3. Reset phone settings: Sometimes, a glitch in your phone’s settings could be the cause. If other troubleshooting steps don’t work, reset your phone’s network settings to ensure everything is in sync with the Du network. Remember that resetting network settings will remove all saved Wi-Fi networks, Bluetooth connections, and VPN settings, so you may need to reconfigure them afterwards.

Conclusion

Cancelling call forwarding on Du is simple: access your settings, dial the appropriate cancellation code (##002#), and confirm the deactivation. If you encounter any issues, don’t hesitate to contact Du's customer support for assistance, as they can help resolve any problems. Double-checking your call settings after cancellation is also a good idea to ensure everything is properly updated. Following these steps, you can easily regain control over incoming calls and ensure your phone is no longer unnecessarily forwarding calls.