Netflix Error Code E109: What It Is and How to Fix It

If you’ve encountered the Netflix error code E109, you’re not alone. This error typically displays the message: “This browser is no longer supported. Please install the latest version or try another browser.” It’s a common issue that arises when Netflix detects an outdated or unsupported browser version.

🔍 What Is Netflix Error Code E109?

Error code E109 occurs when Netflix’s system identifies that your browser doesn’t meet the necessary requirements to stream content. This could be due to an outdated browser version, missing Digital Rights Management (DRM) components, or the use of unsupported browsers.

For instance, a user on Reddit shared:

“I’m running macOS Mojave 10.14.6 on my MacBook Pro 13 inch Mid 2012. I use Chrome as my default browser. Everything was great until some months ago when Amazon Prime stopped working on Chrome. To mitigate this I shifted to Safari for Amazon Prime. Now Netflix has stopped working on Chrome and Amazon Prime has stopped working on Safari.” (Reddit)

🛠️ How to Fix Netflix Error Code E109

1. Update Your Browser

Ensure you’re using the latest version of your browser. Outdated browsers may lack necessary features or security updates required by Netflix.

2. Enable or Update Widevine DRM

Netflix relies on Widevine DRM for content protection. If it’s disabled or outdated, streaming issues can occur.

For Chrome:

• • Type chrome://components in the address bar.
  • Scroll down to “Widevine Content Decryption Module” and click “Check for update.”

For Firefox:

• • Go to about:addons.
  • Under “Plugins,” ensure “Widevine Content Decryption Module” is enabled.

A user on Arch Linux forums noted:

“Unchecking ‘Play DRM-controlled content’ in Firefox settings. Reselected. Widevine reinstalled to version 4.10.2830.0. Netflix and Amazon both now functioning.”

3. Switch to a Supported Browser

If you’re using browsers like Brave or Opera, consider switching to more widely supported ones such as Chrome, Firefox, or Safari. Some users have reported persistent issues with less common browsers.

Must read: How to Fix Netflix Error Code M7111-1935-202013

4. Clear Browser Cache and Cookies

Accumulated data can interfere with streaming. Clearing your browser’s cache and cookies can resolve many playback issues.

5. Disable Browser Extensions

Certain extensions, especially ad blockers or privacy tools, can block Netflix’s functionality. Temporarily disable them to see if it resolves the issue.

6. Check for System Updates

Ensure your operating system is up to date. Outdated systems may lack the necessary components for streaming.

7. Try a Different Device

If the issue persists on your current device, attempt to stream Netflix on another device to determine if the problem is device-specific.

You may also like to read: Netflix Common Error Codes

💬 User Experiences and Insights

Users across various platforms have shared their experiences with error code E109:

“I got an error (code E109) and so I tried to install the latest version, didn’t fix it. Other fixes I’ve seen don’t work, does anyone know how to fix this?”

“FYI Brave is actually Chrome (built on the same codebase) but worse. No one should ever use Brave because it is a terrible project based on cryptoscams; with quite a history of wrongdoings and abusing users and an agenda of both destroying the open web and aggravating the climate emergency for profit.”

These insights highlight the importance of using supported browsers and keeping both your browser and system updated.

📞 When to Contact Netflix Support

If you’ve tried all the above solutions and still encounter error code E109, it may be time to reach out to Netflix Support. Provide them with details about your device, browser version, and any troubleshooting steps you’ve already taken. This information will help them assist you more efficiently.

Final Thoughts

Encountering Netflix error code E109 can be frustrating, but it’s often resolvable with a few adjustments. By ensuring your browser and system are up to date, enabling necessary DRM components, and using supported browsers, you can enjoy uninterrupted streaming.

If you have any further questions or need assistance with specific devices or browsers, feel free to ask!