Embrace the future of voice and video communication with JazzFi, Pakistan’s first Voice and Video over WiFi (VoWiFi) service. This innovative service is part of our continuous digital journey and commitment to empowering our society. With JazzFi, experience high-definition voice calls, enhanced call quality, simultaneous voice and data usage, and much more!
What is VoWiFi/WiFi Calling?
VoWiFi/WiFi Calling (voice over WiFi) is an added feature of VoLTE that allows users to make voice and video calls or SMSs over a WiFi network using the native mobile phone dial pad. This feature is especially beneficial whenever you are in low or no-mobile coverage areas, like indoors or in basements where mobile signal is weak and WiFi is available.
This functionality allows users to make or receive normal calls, SMS, and other value-added services using Wi-Fi while staying indoors. All you need is a smartphone with VoLTE and VoWiFi features supported to enable this feature.
Compatibility of VoWiFi/WiFi Calling
VoWiFi/WiFi Calling feature must be available in the settings of your existing VoLTE-enabled handset that can be activated through a toggled switch. Currently, WiFi Calling testing is successfully conducted for Samsung, OPPO, VIVO, and Digit handsets.
VoWiFi/WiFi Calling for Prepaid & Postpaid Users
VoWiFi/WiFi Calling works on both Prepaid & Postpaid. However, it is subject to the fact that the Mobile Handset has the required technical specification and a valid active Wi-Fi connection.
Charges for Using VoWiFi/WiFi Calling
Jazz doesn’t charge anything extra for making calls through VoWiFi. Customers who have subscribed to any specific bundle will be utilizing their available resources. Customers who are not subscribed to any bundle will be charged at the normal base rate per minute of use.
How to Avail VoWiFi/WiFi Calling?
VoWiFi/WiFi Calling can be used by subscribers who have the following:
- A VoLTE and VoWiFi-supported handset
- An active Jazz 4G SIM
- A voice and text message bundle subscription in good standing or adequate balance
Availability of VoWiFi/WiFi Calling
VoWiFi/WiFi Calling is available all over Pakistan. For VoWiFi, you must be an active Jazz subscriber with any available WiFi connection.
Understanding VoWiFi/WiFi Calling Connection
You will know if you’re connected to VoWiFi/WiFi Calling if you see the VoWiFi icon beside your WiFi signal bar. If you wish to deactivate/disconnect from VoWiFi/WiFi Calling, you may simply turn off WiFi calling in your phone settings or disconnect from WiFi.
VoWiFi/WiFi Calling with Non-VoLTE or Non-VoWiFi Devices
You will still be able to use VoWiFi/WiFi Calling even if the called party is not VoLTE- or VoWiFi-capable.
VoWiFi Icon and VoLTE Service
If you are only seeing the VoWiFi icon, even if VoLTE service is also enabled in your handset, this means “Wi-Fi preferred” is selected in your Wi-Fi Calling settings. Your handset will automatically prioritize your Wi-Fi connection for calls and SMS transactions.
Troubleshooting VoWiFi/WiFi Calling
If you already have a VoWiFi/Wi-Fi Calling icon on your phone but still cannot call or send a text message using a Wi-Fi network, make sure that the Wi-Fi network that you are connected to has an excellent signal strength and the internet is working. Also, ensure that you have enough balance or active voice/SMS resources in the subscribed bundle.
VoWiFi/WiFi Calling and VoLTE Switch
Yes, VoWiFi/Wi-Fi Calling will still work even if the VoLTE switch is disabled on your handset. However, if VoLTE is disabled, your ongoing call will get disconnected if your handset has lost its Wi-Fi connection. For a seamless/uninterrupted call experience, please enable both Wi-Fi Calling and VoLTE services.
Software Update for VoWiFi
VoWiFi will be included in your handset/device’s standard software updates. There is no ‘special’ update for VoWiFi.
Troubleshooting VoWiFi/WiFi Calling
If your handset/device cannot use VoWiFi/WiFi Calling, you may need to check the following:
- Ensure your device supports VoWiFi/WiFi Calling
- Check if your device has the latest software updates
- Make sure you have an active Jazz 4G SIM and a stable WiFi connection
VoWiFi/WiFi Calling for International Roaming Customers
VoWiFi will not be available for customers who are on international roaming. The routing of all VoWiFi calls is done locally, and calls will remain within Pakistan.
In conclusion, JazzFi is a game-changer in the realm of communication, providing a seamless and high-quality calling experience. It’s time to step into the future with JazzFi!
FAQs
What is JazzFi and how does it differ from traditional communication methods?
JazzFi is Pakistan's first VoWiFi (Voice over Wi-Fi) service introduced by Jazz. Unlike traditional communication that relies on cellular networks, JazzFi allows users to make and receive calls over a Wi-Fi connection, ensuring clear voice quality even in areas with poor cellular reception.
Do I need a special device or application to use JazzFi?
No, you don't need a specific device or application. Most modern smartphones with Wi-Fi calling capabilities are compatible with the JazzFi service. Just ensure your device has the VoWiFi feature and that it's enabled.
Is there an additional cost associated with using JazzFi?
Typically, VoWiFi services like JazzFi do not incur additional charges for making calls over Wi-Fi. However, it's always a good idea to check with Jazz's official channels or customer service to get precise information on any costs or tariffs.
How does JazzFi enhance call quality?
JazzFi leverages the broadband strength of your Wi-Fi connection to facilitate calls. This means that even in areas with weak or no cellular signal, as long as you have a stable Wi-Fi connection, you can make clear and uninterrupted calls.
Can I use JazzFi when traveling abroad?
Yes, JazzFi's VoWiFi feature can be especially beneficial when you're abroad. If you're connected to a stable Wi-Fi network, you can make and receive calls just like you're in Pakistan without incurring roaming charges. However, always check with Jazz's guidelines for international usage to avoid any unexpected charges.
Conclusion
JazzFi is truly a breakthrough in the realm of communication, offering a seamless and high-quality calling experience. With its innovative VoWiFi service, it ensures that you stay connected, no matter where you are. Step into the future of communication with JazzFi!
