Telenor’s WhatsApp packages are a favourite among users in Pakistan, offering affordable and dedicated data access to the world’s most popular messaging app. Whether it’s daily, weekly, or monthly, these bundles provide convenient ways to stay connected with friends and family without consuming your main internet balance.
However, there are times when users may want to unsubscribe—perhaps you’ve moved to a Wi-Fi connection, switched to a broader internet package, or simply want to stop auto-renewals to better manage costs. In such cases, knowing how to deactivate the Telenor WhatsApp package properly can save both time and balance.
Overview of Telenor WhatsApp Package
Telenor offers specialised WhatsApp packages designed to cater to users who primarily use the app for chatting, sending voice notes, and sharing media. These bundles are budget-friendly and provide a fixed amount of MBs exclusively for WhatsApp usage.
The most common Telenor WhatsApp packages include:
- Daily WhatsApp Package: Offers 100MB for WhatsApp use, valid for 1 day.
- Weekly WhatsApp Package: Provides approximately 350MB–500MB for WhatsApp, valid for 7 days.
- Monthly WhatsApp Package: Offers up to 1GB or more of WhatsApp data, valid for 30 days, and is often bundled with Facebook access.
These packages are particularly popular among:
- Prepaid users who want app-specific data without buying full internet bundles.
- Students who rely on WhatsApp for group discussions and quick updates.
- Light data users who prefer using a single app without consuming their main balance.
Method 1: Unsubscribe via SMS
One of the simplest ways to unsubscribe from the Telenor WhatsApp package is by using the SMS method. It’s quick, doesn’t require internet access, and works on any mobile phone.
Here’s how to do it:
- Open your phone’s Messages app.
- Type the unsubscribe code related to your WhatsApp package. Most commonly, this is UNSUB, but the type may vary depending on the package.
- Send the SMS to 555 or another official Telenor short code (confirm with your subscription SMS).
- Wait for the confirmation message from Telenor. This usually arrives within a few minutes and will confirm that your WhatsApp package has been successfully deactivated.
Method 2: Unsubscribe Using My Telenor App
Suppose you have access to a smartphone and an internet connection. In that case, the My Telenor App offers a user-friendly way to manage and unsubscribe from active packages, including the WhatsApp bundle.
Follow these steps to unsubscribe:
- Open the My Telenor App on your Android or iOS device.
- Log in using your Telenor number and verify with an OTP or biometrics.
- Go to the “My Packages” or “Active Bundles” section.
- Locate the active WhatsApp package from the list.
- Tap on “Unsubscribe” or “Deactivate.”
You’ll receive an on-screen notification confirming the deactivation, followed by an SMS for record-keeping.
Bonus Tip: The app also lets you view your remaining MBs, package validity, and lets you explore other bundles, making it a great tool for all your Telenor needs.
Method 3: Unsubscribe Using USSD Code
If you prefer a quick, internet-free method, you can unsubscribe from Telenor WhatsApp packages using specific USSD codes. This approach is ideal for users with basic phones or those without access to the My Telenor App.
Step-by-Step Instructions:
- Open your phone’s dialer.
- Dial the appropriate USSD code based on your active WhatsApp package:
- Daily WhatsApp Package: Dial *345*991#
- Monthly WhatsApp Package: Dial *22*2# or *247#
- Press the call button to execute the code.
- Wait for a confirmation message from Telenor indicating that your WhatsApp package has been successfully unsubscribed.
Tips:
- Verify the correct code for your specific package, as USSD codes may vary. You can check your active packages by dialing *123# or by using the My Telenor App.
- If the code doesn’t work, consider the following:
- Try again later, as there might be temporary network issues.
- Contact Telenor customer support by dialing 345 for assistance.
Contact Telenor Customer Support
If you’re unable to unsubscribe from the WhatsApp package using SMS, the My Telenor App, or USSD codes, the most reliable fallback is to contact Telenor customer support directly.
When should you use this method?
- If you’re not sure which WhatsApp package is active
- If USSD or SMS methods aren’t working
- If your package keeps auto-renewing despite unsubscribing
- If your app is not loading or crashing
How to Contact Support:
- Dial 345 from your Telenor SIM to reach customer care.
- Follow the IVR instructions to speak to a representative.
What information may they ask?
- Your Telenor number
- The CNIC used to register the SIM
- Details about the active package you want to cancel
How to Confirm Unsubscription
Once you’ve attempted to unsubscribe from the Telenor WhatsApp package, it’s important to verify that the package has been successfully deactivated to avoid unwanted charges or auto-renewals.
Here’s how you can confirm:
- SMS Confirmation: After unsubscribing via SMS or USSD, Telenor usually sends a confirmation message within a few minutes. Look for an SMS that clearly states the package has been deactivated.
- Check in My Telenor App:
- Open the app and go to “My Packages”.
- If the WhatsApp bundle is no longer listed under active packages, it means the unsubscription was successful.
- You can also check your balance usage to see if WhatsApp MBs are being deducted.
- Use a USSD Code to Check:
- Dial *123# or *999# to check your current bundle status and remaining MBs.
- If WhatsApp data is no longer shown, the package has likely been removed.
Common Issues & Troubleshooting
Even after following the correct steps, users may face a few issues while trying to unsubscribe from the Telenor WhatsApp package. Here’s how to troubleshoot the most common problems:
- Didn’t Receive Confirmation:
If you don’t get a confirmation SMS, wait a few minutes and try the unsubscribe method again. Double-check that you sent the correct code or selected the right option in the app or USSD menu.
- Still Being Charged:
If your balance continues to deduct for WhatsApp usage, it’s possible that the package is still active or auto-renewed. Use the My Telenor App or dial *123# to confirm active bundles. Then unsubscribe again using the correct method.
- Package Automatically Re-Subscribes:
Many Telenor WhatsApp packages are set to auto-renew by default. Make sure you’ve unsubscribed before the renewal time. If the issue persists, call 345 to request permanent deactivation of auto-renewal.
- App Not Working:
If the My Telenor App isn’t loading or responding:
- Ensure you have an active internet connection.
- Try clearing the app’s cache or reinstalling it.
- If the problem continues, switch to USSD or SMS methods instead.
- Ensure you have an active internet connection.
Conclusion
By unsubscribing your Telenor WhatsApp package you are able to adjust your mobile data as you see fit. Whether you’re looking to save money, switch to another package, or just don’t need the service anymore, following the steps we covered above will help you manage your subscription with ease. Always keep track of your data usage and stay informed about the latest packages to make sure you’re getting the most out of your mobile data according to your needs.
